A new approach for indoor customer tracking based on a single Wi-Fi connection

Abstract

© 2014 IEEE. Wi-Fi and smartphone based location tracking technologies have been widely applied in location based services (LBS). This research is a part of an Australian Research Council (ARC) project required by a large global shopping mall company located in Australia. It aims to develop an effective customer tracking approach for acquiring shopping behavior of customers and providing them better services. Currently, the log data provided by the company only recorded one Wi-Fi connection at a time for one smartphone user. This makes most of the conventional tracking and positioning methods inapplicable. In order to solve this problem, a new approach was developed, which takes advantage of..